tk099 Privacy Policy
tk099 places the highest importance on protecting your personal information. In this policy, we explain in detail how your information is collected, used, and stored.
1. Introduction and Scope
tk099 ("we", "us", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy describes how we collect, use, store, and protect the personal information of our users ("you", "your").
This policy applies to the tk099 website tk099.cam. By using tk099's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
Our platform uses SSL encryption technology to keep all your information secure. Your privacy is our top priority.
tk099 believes that data protection is a fundamental right. That is why we do not sell your personal information to any third party and never use it for unnecessary purposes without your consent.
2. What Information We Collect
tk099 collects various types of information to provide its services. This information is divided into two main categories.
2.1 Information You Provide Directly
When you register on our platform or use our services, we collect the following information:
- Your full name and date of birth (for age verification)
- Email address (for communication and account verification)
- Mobile number (for account security and verification)
- Current address (for identity verification)
- Payment method information (bKash, Nagad, Rocket, Upay or bank account number)
- National ID card or passport information (for KYC verification)
- Contact information provided via live chat and email
2.2 Automatically Collected Information
When you visit our website, some information is collected automatically:
- IP address and device type
- Browser type and version
- Which pages you visited on the website and how long you stayed
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity information
- Login time, location, and session-related information
3. How We Use Your Information
tk099 uses the collected information only for defined and legitimate purposes. The main purposes for which we use your information are as follows:
Your information is used to create, verify, and manage your account. This information is essential for completing age verification and the KYC process.
Payment information is used to process deposit and withdrawal requests and to maintain a record of transaction history.
Your information is used to prevent fraud, money laundering, and unauthorized access, and to maintain the security of your account.
Your information is used to resolve your issues and provide better customer service. The support team always verifies your identity before assisting you.
Your information is used to send important account updates, promotional offers, and service-related notifications.
Analytical information is used to improve the quality of our platform and services and to enhance the user experience.
4. Cookies and Tracking Technologies
The tk099 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us remember your preferences and activity.
4.1 Types of Cookies We Use
- Essential Cookies: These are necessary for the basic functioning of the website. Without these cookies, the website cannot function properly.
- Functional Cookies: Used to remember your preferences such as language and login information.
- Analytical Cookies: Used to understand how the website is being used, which helps us improve our services.
- Security Cookies: Used to detect fraudulent activity and ensure user safety.
4.2 Cookie Controls
You can control cookies by changing your browser settings. However, please note that disabling cookies may prevent some features of tk099 from working properly. Essential cookies remain active at all times.
5. Information Sharing and Disclosure
tk099 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 With Service Providers
We work with trusted third parties to operate our services. These providers include:
- Payment processing services (bKash, Nagad, Rocket, Upay and banking institutions)
- Identity verification and KYC services
- Technology and cloud hosting service providers
- Game software developers and content providers
These providers operate under strict confidentiality agreements and only have access to the information necessary to deliver their services.
5.2 Legal Obligations
We may be required to disclose information under applicable laws and regulations of Bangladesh or on the basis of a lawful order from a competent authority. This includes:
- Investigations related to anti-money laundering
- Fraud and cybercrime investigations
- Court orders or legal proceedings
- Matters relating to national security
5.3 What We Do Not Do
tk099 never sells or rents your information to third parties for advertising purposes. Your information is not used for any marketing purpose without your consent.
6. Data Retention and Security
6.1 Data Retention Period
We retain your personal information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
- Transaction-related information: at least 5 years
- KYC and identity verification information: at least 5 years after account closure
- Communication and support records: at least 2 years
- Login and security logs: at least 1 year
6.2 Security Measures
tk099 applies industry-standard security measures to keep your information secure:
- 256-bit SSL encryption for all data transfers
- Encryption of stored data (Encryption at Rest)
- Two-Factor Authentication feature
- Regular security audits and penetration testing
- Access controls — only authorized staff have access to data
- Real-time fraud detection system
Please note, however, that transmitting information over the internet is not completely secure. We make every effort to protect your information, but no method can guarantee 100% security.
7. Your Rights and Choices
tk099 recognizes and respects the following rights of its users regarding their personal information:
You may request at any time to see what information tk099 has stored about you.
If any of your information is incorrect or outdated, you may request that it be corrected.
In certain circumstances, you may request that your personal information be deleted.
In some cases, you may request that the processing of your information be restricted.
For information processed on the basis of consent, you may withdraw that consent at any time.
You may request to receive your information in a structured, commonly used format.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request as quickly as possible.
8. Protection of Minors
tk099's services are intended solely for users aged 21 and above. We do not intentionally collect any information from minors. Age verification during registration is mandatory.
For ages 21+: If we become aware that a minor is using or has registered for our services, we will immediately close their account and delete the information collected.
If a parent or guardian suspects that their child is using tk099, please contact our support team immediately.
9. Third-Party Services
Our platform features content from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers deliver gaming services through their own software and systems.
These third-party providers are governed by their own privacy policies. We are not responsible for their privacy practices. However, we ensure that all providers contracted with us are committed to protecting user information.
Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies which can be found on their respective websites. Information necessary for transaction processing is shared with these platforms.
10. Changes to the Privacy Policy
tk099 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- A prominent notice will be published on the website
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of the page will be changed
Continued use of our services after any changes will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly.
11. Contact Us
If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us. Our privacy and data protection team is always ready to assist you.
Contact by Email
Live Chat Support
Our live chat service provides support in Bengali 24 hours a day, 7 days a week. Chat with us on live chat to directly discuss any privacy-related matters.
We usually respond to emails within 24 hours. For urgent matters, please use live chat.